Terms of Service

1. Our services

Doorlight Online Clinic provides telehealth video visits with licensed clinicians, including diagnosis, prescriptions where clinically appropriate, referrals, and follow-up messaging. We do not provide emergency care — call 911 for emergencies.

2. Eligibility

You must be 18 or older to book your own visit; parents and guardians may book for children. Our clinicians are licensed in specific states and will confirm eligibility before your visit begins.

3. Plans and payments

Single Visits are one-time purchases. Membership and Family Plans cover unlimited visits for their term and renew as shown at checkout until cancelled. Cancel any time from your account or by messaging us — access continues until the paid period ends.

4. Cancellations and refunds

Scheduled visits can be rescheduled free of charge up to 2 hours beforehand. If a clinician cannot see you, or you receive no clinical value from a visit, message us within 7 days and we'll make it right — including refunds where appropriate.

5. Acceptable use

Use the service for genuine health needs, provide accurate information, and treat clinicians with respect. Misuse — including fraudulent insurance details or abusive behavior — may result in account suspension.

6. Medical consent

By starting a visit you consent to telehealth treatment, including its limits relative to in-person examination. Your clinician will explain alternatives whenever they matter to your decision.

7. Contact

Questions about these terms: hello@doorlightclinic.com or (555) 010-0123.