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Quick answers to common questions. Can't find yours? Message us.
Choose a plan on our shop page or request on-demand care — booking takes under two minutes. You'll get a confirmation with your visit link and an SMS reminder before your slot.
Single visits start at $49, shown before you book — never after. Membership and Family Plans cover unlimited visits. Most insurance plans are accepted; see our insurance page for details.
Your doctor e-prescribes to any pharmacy during the visit, or you can choose free home delivery at booking. Controlled substances follow strict federal telehealth rules — your clinician will explain what's possible.
Yes. All video runs over HIPAA-secure, encrypted connections, records are encrypted at rest, and nothing is shared without your written consent. Read our privacy page for the full picture.
Any phone, tablet, or computer with a camera, microphone, and internet connection. No app download is required — visits run in your browser. Our guide to your first video visit walks through setup.
Members can favorite a physician and rebook directly. On-demand visits prioritize the shortest wait, matching you with the first available board-certified doctor.
Our clinicians say so honestly and immediately — then send your notes ahead to the right urgent care, ER, or specialist so you never start over.
Message us or call (555) 010-0123 any time. Scheduled visits can be moved free of charge up to 2 hours before; on-demand visits are refunded if you haven't been seen.